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Privacy Policy

Last Updated: May 29, 2025

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Revenue Team ("we," "our," or "us") operates the website www.revenueteam.co.nz and its associated pages, including www.revenueteam.co.nz/help. We are committed to protecting your privacy and handling your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.

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1. Information We Collect

We collect information to provide and improve our services to you. The types of personal information we may collect include:

  • Information you provide directly to us:

    • Receipt Request/Help Form: When you use our "Receipt request" form on the Help page, you may provide your email address (required), a Receipt ID (optional), and details about your transaction (optional, e.g., location, dollar amount, approximate time of day).

    • Direct Communications: If you contact us via email (e.g., joe@revenueteam.co.nz) or other means, we collect the content of your communications and any contact information you provide.

  • Information collected automatically:

    • As with most websites, our web servers may automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information is generally used for website analytics, to ensure the security and functionality of our site, and is typically not linked to identifiable individuals.

 
2. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to your inquiries and requests, particularly for receipt requests and technical support submitted via our Help page or direct email.

  • To maintain and improve the functionality and security of our website.

  • For internal record-keeping and administrative purposes.

  • To comply with our legal obligations.

 
3. Sharing Your Information

We respect your privacy and do not sell, rent, or lease your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, such as website hosting or IT support. These providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).

  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website of any such change in ownership or control of your personal information.

 
4. Data Storage and Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

 
5. Your Rights Under the New Zealand Privacy Act 2020

As an individual whose personal information we hold, you have certain rights under the New Zealand Privacy Act 2020:

  • Right to Access: You have the right to request access to the personal information we hold about you.

  • Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

  • Right to Complain: If you believe we have breached the Privacy Act 2020, you have the right to make a complaint to the New Zealand Privacy Commissioner.

To exercise your rights of access or correction, please contact us using the details provided below.

 
6. Cookies and Tracking Technologies

Our website currently uses minimal cookies, primarily for essential website functionality (e.g., maintaining session data). We do not currently use cookies for extensive tracking or advertising purposes.

Most web browsers allow you to control cookies through their settings. You can typically set your browser to refuse all cookies, or to indicate when a cookie is being sent. However, if you disable cookies, some parts of our website may not function properly.

 
7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

 
8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us:

Revenue Team Email: joe@revenueteam.co.nz

You can also find more information about your privacy rights in New Zealand on the website of the Office of the Privacy Commissioner: www.privacy.org.nz

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